REFLO COOKIE POLICY

Last Updated: January 8, 2026

1. Introduction

This Cookie Policy explains how Reflo ("we," "us," or "our") uses cookies and similar technologies (such as pixels, beacons, and local storage) when you visit our website tryreflo.com or use our AI document translation services (the "Service").

2. What are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognize your device, remember your preferences (such as language or login status), and improve your overall experience.

3. How We Use Cookies

We use cookies for several reasons, detailed below. Some cookies are necessary for technical reasons for our Service to operate, while others help us understand usage patterns and improve performance and user experience.

3.1. Strictly Necessary Cookies

These cookies are essential for you to browse the website and use its features. Without these cookies, critical services like billing, secure login, and file uploading cannot be provided.

Examples: Authenticating your login session (whether you log in via Email/Password or Google Sign-In), remembering your credit balance, and security tokens (CSRF protection) to prevent unauthorized actions.
Opt-out: You cannot opt out of these cookies as they are required for the Service to function properly.

3.2. Performance & Analytics Cookies

These cookies collect information about how you use our website, such as which pages you visit most often and if you receive error messages. We use this data to improve the performance and design of our Service.

Providers: Google Analytics, PostHog.
Purpose: To analyze user traffic and monitor user behavior (e.g., clicks, navigation paths) to improve product usability, performance, and overall user experience.
Data Collected: Aggregated and anonymous data (e.g., bounce rates, load times). We do not use this data to identify you personally.

3.3. Functionality Cookies

These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.

Examples: Remembering your "Target Language" preference for translation or keeping you logged in between sessions.

3.4. Marketing & Attribution Cookies

These cookies are used solely to measure the effectiveness of our marketing campaigns and understand how users discover Reflo.

Note: We generally limit third-party advertising on our platform, but we may use pixels (e.g., from LinkedIn or Meta) to measure the success of our own marketing campaigns.

4. Third-Party Service Providers

In addition to our own cookies, we use trusted third-party service providers to help us operate the Service. These providers may place cookies on your device to perform specific functions.

Important: We do not sell your personal data collected via cookies to data brokers or advertisers.

FastSpring (Payment & Subscription): We use FastSpring as our authorized reseller and Merchant of Record. When you make a purchase, FastSpring uses cookies to process your payment securely, manage your subscription status, and prevent fraud. These cookies are strictly necessary for the completion of transactions.
Google Analytics (Analytics): We use Google Analytics to gather anonymous usage statistics to help us improve our website. You can learn more about how Google uses data here: Google Privacy & Terms.
PostHog (Product Analytics): We use PostHog to understand how users interact with our application (User Behavior). This helps us identify usability issues and improve product features.

5. How to Manage Cookies

You have the right to decide whether to accept or reject cookies.

Cookie Preferences: When you first visit our site, you will see a popup window (located in the bottom right corner) allowing you to accept or manage your cookie preferences. You can verify or change your settings at any time through this interface.
Browser Settings: You can also change your preferences by changing the settings in your browser. For more information on how to manage the most popular browsers, please see below:

6. Updates to This Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

7. Contact Us

If you have any questions about our use of cookies or other technologies, please contact us at: Email: [email protected]